“The application has helped to track call records - Calls being recorded has actually assisted our job in terms of quality assurance and also in situations a client gives false complains as regards an agent. It also serves as a tool to keeping client data/information - It provides a platform where we save outbound calls and inbound calls. When such client calls back we already have an idea of who the caller is and that in turn helps us to attend to such client appropriately. Calls are made more comfortably, because we don’t have to hold a phone to place calls, we can as well do other things alongside talking to a client. It makes collating data easier and less stressful. The application has been helpful for call reminder/callback.”